Pioneer 2026 brings together CX leaders for a day of industry-shaping dialogue, debate and learning
Why Attend
Now in its third year, Pioneer has become the must-attend annual event for people working at the forefront of CX.
Transcript: Watch highlights from Pioneer 2025
- Today, we're announcing Fin three.
- Taking all these queries that are really complex, really time consuming, really expensive, how can Fin do more of those?
- I'm gonna call a phone number and I'm gonna talk to Finn to solve a problem I have.
- Hi.
- This is Finn, Halo TV's AI assistant.
- How can I help you today?
- Finn will be not just the world's best service agent, but the world's best customer agent.
- You will look back at this moment with either phenomenal joy of the serendipity or with regret that you did not squeeze the opportunity harder.
Join AI & CX pioneers to discuss & debate the future of CX.
( 01 )Be there as the creators of Fin unveil what's next.
( 02 )Learn hard-won lessons from leaders transforming their orgs.
( 03 )Featured Speakers
Hear from key voices on the future of CX
Brian Donohue
VP of Product at Fin
Junan Pang
VP of Customer Success and Solutions at Fin
Rati Svirawa
Sr. Director of Product Management at Fin
Jordan Neill
Chief Operating Officer at FinReserve your spot today, in person or online
Agenda
Welcome to Pioneer
Fin Co-founder & CEO Eoghan McCabe sets the stage for Pioneer 2026.
Fin Product Keynote
Fin has led the AI Agent category since its inception. Chief Product Officer Paul Adams will share our vision for where Fin and the category go next, including industry-first product updates, Fin's new roles beyond service, and how Operator is transforming customer operations.
The State of the Industry
The pace of change in AI keeps increasing. Fin Co-founder Des Traynor shares his analysis of where we're at in the AI transformation cycle, what it unlocks, and how it's changing what customers expect.
Reinventing support operations with Operator
Operator will fundamentally change the customer operations role in the same way Fin changed customer support. For the first time ever, businesses no longer need large teams of analysts, knowledge creators, and admins to be successful. Hear from Fin customers who have dramatically scaled their impact and are pioneering new ways to optimize their support performance with Operator.
How Fin customers automated the vast majority of their most complex processes
Automating the most time-intensive and manual processes can feel unattainable. But the Fin customers who do it achieve breakout results. Fin goes from answering questions to engaging in a conversation, applying judgment, and taking meaningful action. Learn from Fin customers who have automated disputes, refunds, and more, including for their high-value customer segments.
How to give every customer their personal success roadmap
Today, only your biggest customers get individual hand-holding: a dedicated success manager who tailors onboarding to their needs, notices when they're stuck, and gets them to value. Everyone else gets a one-to-many experience. Join a Fin customer to see how their teams use Fin to break this constraint and deliver individually-tailored and just-in-time success experiences across their entire customer base, from onboarding to activation and adoption.
How Fin customers automated voice support while increasing customer satisfaction
Voice support is both incredibly valuable to automate and notoriously difficult. To be successful, AI agents need to nail pace and tone, react to emotion, and update systems, all at the pace of a natural human conversation. Fin Voice and our ultra low-latency Apex Flash model were built to do just that. Hear from Fin customers who use voice to drive a large majority of their resolutions, while exceeding customer expectations for AI voice experiences.
How leading Fin customers transformed their support organizations
As AI agents take the majority of front line work, over 90% for many customers, support organizations have had to embrace new roles. The best ones have turned this change into an advantage. They're driving adoption, generating revenue, and becoming the voice of the customer. Hear how Fin customers had to throw out old org charts, roles, and assumptions to create new models for support.
Closing Remarks
Eoghan McCabe, CEO and Co-founder at Fin, draws Pioneer to a close.
FAQs
Who is this event for?
Pioneer is for CX leaders, AI decision-makers, and executives who are shaping how their organisations use AI in customer experience — whether you're just getting started or deep into transformation.
When and where?
The event will take place on Wednesday, October 7, 2026, at the Regency Ballroom in San Francisco, CA. It will be held both in-person and online.
How much does it cost?
While the conference is free, attendance is not guaranteed. Attendees will be accepted based on programming fit.
Will sessions be available on demand?
Yes. All sessions will be available on demand after the event.
I attended last year. What's different?
The AI landscape has shifted dramatically. What's possible today was not possible just a few months ago. AI technology has matured and so have the products that Fin has built such as Fin Operator and Fin Voice. Pioneer helps you stay on the cutting edge of what's possible today, and which customers and pioneers are transforming their organizations in new and profound ways.