Pioneer 2026 brings together CX leaders for a day of industry-shaping dialogue, debate and learning
Why Attend
Now in its third year, Pioneer has become the must-attend annual event for people working at the forefront of CX.
Transcript: Watch highlights from Pioneer 2025
- Today, we're announcing Fin three.
- Taking all these queries that are really complex, really time consuming, really expensive, how can Fin do more of those?
- I'm gonna call a phone number and I'm gonna talk to Finn to solve a problem I have.
- Hi.
- This is Finn, Halo TV's AI assistant.
- How can I help you today?
- Finn will be not just the world's best service agent, but the world's best customer agent.
- You will look back at this moment with either phenomenal joy of the serendipity or with regret that you did not squeeze the opportunity harder.
Join AI & CX pioneers to discuss & debate the future of CX.
( 01 )Be there as the creators of Fin unveil what's next.
( 02 )Learn hard-won lessons from leaders transforming their orgs.
( 03 )Featured Speakers
Hear from key voices on the future of CX
Agenda
Welcome to Pioneer
Fin Co-founder & CEO Eoghan McCabe sets the stage for Pioneer 2026.
Fin Product Keynote
Fin has led the AI Agent category since its inception. Chief Product Officer Paul Adams will share our vision for where Fin and the category go next, including industry-first product updates, Fin's new roles beyond service, and how Operator is transforming customer operations.
How Gamma & Teachable are reinventing their support operations with Operator
Operator will fundamentally change the customer operations role, just as Fin changed customer support. For the first time ever, businesses no longer need large teams of analysts, knowledge creators, and admins to be successful. Hear from Gamma & Teachable, who have dramatically scaled their impact and are pioneering new ways to optimize their support performance with Operator.
How Nuuly automated their most complex processes
Automating the most time-intensive and manual processes can feel unattainable. But the Fin customers who do it achieve breakout results. Fin goes from answering questions to engaging in a conversation, applying judgment, and taking meaningful action. Hear from Nuuly how they transformed enormous complex procedures using Fin.
We shape our tools and thereafter our tools shape us
The nature of work will change dramatically in a post-AI world. For years, software shaped our jobs and how we described our own skills. Now, changes in software capabilities are triggering changes in jobs, and how we value skillsets. Des Traynor, Chief Strategy Officer at Fin, talks through the second-order effects of designing the next wave of software.
The State of AI Transformation (Panel)
AI is forcing more change faster than any previous wave of technology. Jobs, org charts, and how we think about software have all been upended. Fin COO Jordan Neill will be joined by leaders from Anthropic, Kalshi, and Clay to hear how that change has transformed their organizations, how they think about CX, and how they're planning for what's next.
Learn how Fin users automated voice support while increasing customer satisfaction
Voice support is both incredibly valuable to automate and notoriously difficult. To be successful, AI agents need to nail the tone, react to emotion, and update systems, all at the pace of a natural human conversation. Fin Voice and our ultra low-latency Apex Flash model were built to do just that. Hear how Fin users used our voice product to improve resolutions and exceed customer expectations for AI voice experiences.
How to give every customer their personal success roadmap, without the cost
Today, only your biggest customers get individual, bespoke hand-holding: a dedicated success manager who tailors onboarding to their needs, notices when they're stuck, and keeps them moving toward value. Everyone else gets a scaled experience. But now, teams can use Fin to deliver individually-tailored and just-in-time success experiences across their entire customer base, from onboarding and activation to lasting adoption.
Closing Remarks
Eoghan McCabe, CEO and Co-founder at Fin, draws Pioneer to a close.
FAQs
Who is this event for?
Pioneer is for CX leaders, AI decision-makers, and executives who are shaping how their organisations use AI in customer experience — whether you're just getting started or deep into transformation.
When and where?
The event will take place on Wednesday, October 7, 2026, at the Regency Ballroom in San Francisco, CA. It will be held both in-person and online.
How much does it cost?
While the conference is free, attendance is not guaranteed. Attendees will be accepted based on programming fit.
Will sessions be available on demand?
Yes. All sessions will be available on demand after the event.
I attended last year. What's different?
The AI landscape has shifted dramatically. What's possible today was not possible just a few months ago. AI technology has matured and so have the products that Fin has built such as Fin Operator and Fin Voice. Pioneer helps you stay on the cutting edge of what's possible today, and which customers and pioneers are transforming their organizations in new and profound ways.