A summit for CX leaders operating at the frontier

Name: Pioneer 2026
Start: 2026-10-07

October 7, 2026San Francisco, CA

Fin 4. A major step toward a fully agentic customer experience.

Fin 4 brings upgrades to every part of the system. A more capable Customer Agent, a more powerful Operator, and new ways for Fin to work with your team.

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Missed Pioneer? Catch up on everything else we announced

Welcome to Pioneer 2026
With Eoghan McCabe, Co-founder & CEO at Fin
How Gamma & Teachable are reinventing their support operations with Operator
With Brian Donohue from Fin, Alannah Carroll from Gamma, Kathleen Ross from Teachable
How Nuuly & AppFolio automated their most complex processes
With Junan Pang from Fin, Natalie Hurst from Nuuly, Jessica Lozoya from AppFolio
We shape our tools and thereafter our tools shape us
With Des Traynor, Chief Strategy Officer & Co-founder at Fin
The State of AI Transformation (Panel)
With Jordan Neill from Fin, Emily Lampert from Anthropic, George Dilthey from Clay and Emily Winslow from Salesforce
Why Voice will become the dominant way to interact with customers
With Rati Zvirawa and Gavin Joyce from Fin
How Fin goes beyond resolving queries to proactively drive customer success
With Christine Zdelar, Deepina Kaplia and Ruth O’Brien from Fin
Fin Fireside: Leading through the AI Transformation
With Eoghan McCabe, Co-founder & CEO at Fin and Aaron Levie, Co-founder & CEO at Box