Pioneer 2026 brings together CX leaders for a day of industry-shaping dialogue, debate and learning
Why Attend
Now in its third year, Pioneer has become the must-attend annual event for people working at the forefront of CX.
Transcript: Watch highlights from Pioneer 2025
- Today, we're announcing Fin three.
- Taking all these queries that are really complex, really time consuming, really expensive, how can Fin do more of those?
- I'm gonna call a phone number and I'm gonna talk to Finn to solve a problem I have.
- Hi.
- This is Finn, Halo TV's AI assistant.
- How can I help you today?
- Finn will be not just the world's best service agent, but the world's best customer agent.
- You will look back at this moment with either phenomenal joy of the serendipity or with regret that you did not squeeze the opportunity harder.
Join AI & CX pioneers to discuss & debate the future of CX.
( 01 )Be there as the creators of Fin unveil what's next.
( 02 )Learn hard-won lessons from leaders transforming their orgs.
( 03 )Featured Speakers
Hear from key voices on the future of CX
More speakers to be announced
Full agenda coming soon
Reserve your spot today, in person or online
FAQs
Who is this event for?
Pioneer is for CX leaders, AI decision-makers, and executives who are shaping how their organisations use AI in customer experience — whether you're just getting started or deep into transformation.
When and where?
The event will take place on Wednesday, October 7, 2026, at the Regency Ballroom in San Francisco, CA. It will be held both in-person and online.
How much does it cost?
While the conference is free, attendance is not guaranteed. Attendees will be accepted based on programming fit.
Will sessions be available on demand?
Yes. All sessions will be available on demand after the event.
I attended last year. What's different?
The AI landscape has shifted dramatically. What's possible today was not possible just a few months ago. AI technology has matured and so have the products that Fin has built such as Fin Operator and Fin Voice. Pioneer helps you stay on the cutting edge of what's possible today, and which customers and pioneers are transforming their organizations in new and profound ways.